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©2010 Creative Learning Solutions, Inc. |
Interpersonal skills are key to all successful interactions in the workplace. They make or break any project, plan, or team. They are essential for successful interactions between managers, supervisors, and employees. Difficulties in this area can make life difficult for all involved and can sabotage the best-laid business or work plan. They are skills that can be learned, and that make a tremendous difference for productivity in the workplace!
As a result of this training you will be able to
- Communicate effectively
- Give clear verbal and nonverbal messages
- Listen and ask questions effectively
- Check for understanding as speaker and as listener
- Establish rapport and build great relationships at work
- Deal effectively with conflict–or even prevent it
- Give and receive feedback
- Handle emotions–yours and others
- Develop your understanding of how you react to people and situations, and of the consequences of your behaviors
- Adapt your behaviors to meet the needs of particular people and situations
- Use a 5-step method for problem solving and staying in charge of any discussion
- Be more productive in all your work endeavors
